Amid outrage over the mid-air urination incident on a New York-Delhi Air India flight in November final 12 months, the airline mentioned on Tuesday that it has reviewed its present in-flight alcohol service coverage taking reference from different carriers’ observe and enter from the US Nationwide Eating places Affiliation’s (USNRA) pointers.
“These (pointers) have been largely in keeping with Air India’s present observe, although some changes have been made for higher readability, and NRA’s Site visitors Gentle system included to assist crew recognise and handle attainable circumstances of intoxication,” the airline added.
The brand new coverage has now been promulgated to the crew and included in coaching curricula, the Tata-owned airline mentioned. “Air India stays dedicated to the protection and well-being of our passengers and cabin crew, together with however not restricted to the accountable service of alcohol,” an airline spokesperson mentioned.
The airline not too long ago confronted criticism after a male passenger, 34-year-old Shankar Mishra, allegedly urinated upon a fellow feminine co-flyer within the enterprise class of a flight from New York to Delhi on November 26, 2022. The feminine passenger in her two-page assertion mentioned the male passenger was “utterly inebriated”. She additionally blamed the crew saying they “didn’t present common sense about how a lot alcohol to serve a passenger”.
Nonetheless, an individual within the know informed India At present TV that there isn’t any restriction on serving alcohol in enterprise and firstclass and therefore the crew can’t be blamed for serving a passenger. In financial system, airways serve two drinks as per guidelines however that may go as much as 4 drinks if the crew deems the passenger can maintain his or her drink. However they can’t cease drinks for passengers in enterprise and firstclass.