“Because the IU Well being Income Cycle workforce rallied to reply to the claims processing disruption, we had been uniquely positioned with our long-time Experian partnership to rapidly re-institute important claims routines and restore a major quantity of claims transmissions. This is able to not have been attainable with out Experian’s nimble and complete method, instantly making use of proficient and dedicated sources that leveraged current Experian platform infrastructure.”
– Bryan Daniels, Vice President Income Cycle Options, IU Well being
Problem
Indiana College Well being (IU Well being) is the biggest community of physicians in Indiana comprised of over 38,000 workforce members and a couple of,717 out there beds. Primarily based in Indianapolis, Indiana, the group has dozens of amenities statewide and is on a mission to make the state one of many healthiest within the nation.
In February 2024, IU Well being discovered itself impacted by the cybersecurity incident so many suppliers throughout the nation abruptly confronted. They had been unable to ship claims to insurance coverage firms and their income cycle operations got here to screeching halt. Figuring out they wanted a trusted answer quick, the income cycle management workforce requested Experian Well being if they might assist.
Answer
Conversations superior rapidly and the Experian Well being workforce was capable of implement its Greatest in KLAS ClaimSource® platform inside every week. ClaimSource is an modern claims administration answer designed for scalability and improves income streams by minimizing denials. Through the use of automation, it boosts operational effectivity by prioritizing claims, funds, and denials, permitting customers to deal with high-impact accounts promptly.
End result
Because of ClaimSource, IU Well being achieved the next outcomes:
- Accelerated $632 million in claims transmissions within the first 5 days of enterprise.
- Processed $1.1B of claims backlog by March 27.
“We worth our longstanding partnership with IU Well being and it’s very rewarding that we had been capable of assist in a really important state of affairs,” mentioned Jason Considine, Experian Well being’s Chief Business Officer. “We all know IU Well being locations the utmost significance on affected person care, and being an vital a part of our consumer’s answer to ship on their service dedication is reflective of our service dedication to simplify healthcare.”
Study extra about how ClaimSource may also help your healthcare group speed up money stream, scale back denials and optimize effectivity.