From our first on-line order to our 100 millionth, right here at ChowNow, we’ve at all times been happy with what we assist our purchasers obtain. Some eating places have made hundreds of thousands on our platform. Others have elevated ticket sizes by 30% or doubled order frequency. In 2020, our companions’ achievements had been humbler at occasions, however much more hard-earned: Making sufficient to maintain everybody on the payroll, or serving to to unfold cheer throughout a dismal season.
Within the phrases of ChowNow Restaurant Success Supervisor Ali Mochizuki, “We wanted to information our purchasers by this unsure time, believing in our expertise and our means to assist them. Your entire firm was so able to dive head-first and do all the pieces in our energy to make this work for them.”
Now, because of our purchasers’ trustworthy suggestions, ChowNow has been acknowledged by software program evaluation website G2. Amongst all takeout and supply suppliers, we rank primary within the classes of Finest Relationship, Finest Assist, and Best to Do Enterprise With. We additionally earned a placement in G2’s Grid Report, which marked us as a takeout and supply chief resulting from our market presence and consumer satisfaction.
By far, the very best a part of being within the supply and takeout enterprise helps eating places thrive. Now we have many staff members who contribute to this, particularly relating to consumer relationships.
Right here’s how we make all of it occur:
We get to know one another.
First, ChowNow restaurant companions get to know us and talk about their targets with our entrance line of on-line ordering specialists: Our Gross sales Improvement Representatives and Account Executives.
We set companions up with all the best instruments.
As soon as our companions join, our Account Coordinators onboard them, ensuring all the pieces is about up correctly. On the identical time, our Menu Specialists are onerous at work constructing out their on-line menus. The Menu Staff’s experience helps eating places improve ticket sizes—typically by as a lot as 35 %!
If a restaurant chooses to get a branded cellular app, additionally they work with a devoted Cellular App Onboarding Coordinator. These specialists work with product engineers to construct out two sales-optimized ordering apps for every consumer: One made for iPhone listed within the Apple App Retailer, and one for Android accessible within the Google Play Retailer. Plus, the ChowNow staff constantly maintains and updates these apps on behalf of our purchasers.
We use the buddy system.
When eating places launch their ChowNow-built on-line ordering, they’re matched up with a Restaurant Success Supervisor—their private level of contact to help with advertising and marketing technique and all the pieces else to create the very best supply and takeout enterprise potential.
“The Restaurant Success staff spends their days discovering new methods to assist our restaurant companions achieve success,” says Perlita Ortega, ChowNow’s Director of Restaurant Efficiency. “Whether or not or not it’s planning for the vacations or gearing up the advertising and marketing plan for the brand new yr, the staff is at all times accessible to dive into buyer information and strategize to ensure our companions are hitting their month-to-month or yearly targets.”
“We’ve discovered the important thing to constructing long-lasting and significant relationships with our companions is by being proactive. We spend time attending to know them, their story, and their enterprise targets. We go above and past and are always fascinated by the subsequent milestone we may help them accomplish.”
We’re at all times right here.
All through all of it, the ChowNow Assist staff is there to assist each eating places and their diners by way of telephone, electronic mail, net chat, and textual content message, 24/7. The truth is, their common wait time for telephone calls is simply 58 seconds. Chat and textual content are even sooner—the typical buyer will get a response inside 30 seconds.
Even our finance specialists supply peace of thoughts. They deal with any and all chargebacks and bank card fraud on our purchasers’ behalf, and by no means cost them a dime.
Honestly, each ChowNow worker cares about and contributes to our purchasers’ success. We’re staffed by foodies, servers, restaurateurs, and cooks, and we’re united by the mission of serving to eating places thrive.
Take a more in-depth take a look at what our staff and restaurant companions accomplish collectively by exploring these sources.
Not a ChowNow accomplice but? Schedule a name with an On-line Ordering Specialist to see how we will work collectively.