Legends Hospitality, the concessions and catering operator to the Dallas Cowboys’ stadium, is utilizing Relay to improve from conventional walkie-talkies to voice-first handheld good units, in response to an organization press launch.
The corporate has signed a three-year partnership with Relay, a voice-first communications platform for frontline staff, to produce over 400 units for workers use on the AT&T Stadium in Dallas.
“You will need to us as a corporation to put money into know-how once we know that it’s going to present added worth to ticket holders and prospects,” C.T. Good, SVP of Legends, mentioned within the launch. “We’re compelled to fulfill the Twenty first-century calls for of consumers by optimizing our stock, communications, and workflow. We consider Relay would be the proper accomplice to assist us proceed to reinforce that 360-degree service resolution.”
Stewards, suite expeditors, servers, runners, barbacks, managers and supervisors will every have one of many units that weigh lower than a half-pound for cloud-based, Slack-like communications and stock administration for the 300 POS and 350 suites on the stadium, mentioned Barbara Sharnak, VP of Enterprise Improvement & Advertising Technique at Relay.
“The partnership marks this as the primary NFL stadium to be powered by Relay,” she mentioned within the launch. “We’re proud to work with the best-in-class hospitality operator in Legends on the iconic AT&T Stadium property to offer essentially the most subtle communications know-how for meals and beverage operations that in the end will improve the entire fan expertise.”
Whereas conventional two-way radios are restricted by vary and repeaters, a Relay operates on WiFi and 4G networks that permit customers to remain in communications with their colleagues very similar to how a smartphone works. Customers might swap between channels to speak with totally different teams or groups. Nonetheless, in contrast to conventional two-way radios, with Relay, much like the office software Slack, customers might create as many channels as they should get work accomplished and invite chosen folks to these channels. Equally, Relay permits customers to simply “ping” particular person customers immediately for one-on-one communication, in response to the discharge.
Exterior of communication wants, the information, analytics and mapping capabilities of the units and their capacity to combine into operations techniques are acknowledged for aiding sturdy operations like Legends find operational efficiencies. Relay options embrace:
- GPS and 3D-mapping capabilities: Permit logistics to raised distribute workers rapidly by way of a cloud-connected dashboard function.
- Accountability and verification: Validates workers accountable for supply or receiving of products and providers by way of auto-capture.
- Panic alert: A single-button panic button resolution to offer employers with the instruments they should give their workers the added safety they require.
- Language translation function with 15 obtainable languages for group members to make use of to speak extra successfully internally and externally.
- Group communications and notifications by way of pre-recorded messages for the beginning and finish of shifts