I lately wanted some pet medicine for our husky and didn’t wish to name my vet each time I wanted a refill, so I checked out Chewy.com. It was an easy course of to get the Rx accredited and my first Chewy order arrived shortly. Nevertheless it made me surprise what the return coverage was at Chewy, particularly because it associated to medicines. After some digging, I found a reasonably nice coverage however it has some caveats that pet house owners want to pay attention to, particularly because it pertains to prescribed drugs for canine and cats. Right here’s precisely how the Chewy return coverage works.
How Many Return Days Does Chewy Give Me?
twelve months.
Chewy offers consumers a whooping twelve months to return an merchandise if they aren’t happy with it.
This simply places their return coverage on par with the likes of Costco and considerably higher than each Petco and PetSmart who supply 30 and 60 days respectively.
How Do I Provoke a Return?
Since Chewy is an on-line solely enterprise, you need to attain out to them with a message in an effort to provoke your return, CLICK HERE to make it occur.
You’ll have to both chat, e mail or name Chewy immediately in an effort to course of your return.
Be sure you embrace your order quantity within the message in an effort to expedite your return.
When utilizing the Chewy app, or their web site, ALL returns must be processed by an agent.
Who Pays the Return Transport Charges?
Chewy pays the return transport prices.
For ALL returns that you just request, Chewy takes care of the return transport price and may even schedule the pick-up FREE of cost.
They are going to present a pay as you go FedEx transport label for you and you may both drop it off at FedEx or schedule a pickup from your own home.
See Additionally: On the lookout for an Reasonably priced Vet? Right here’s How You Discover One
Can I Return Pet Meals That My Pet Gained’t Eat?
Sure.
You might have one full 12 months to return canine or cat meals that your furry pal has turned it’s nostril up at.
I verified this with a Chewy consultant and was instructed that you could ALSO return a bag of pet meals if it’s half empty or nearly gone.
Additionally, in case you’re returning moist meals and a few cans are lacking, they are going to STILL take it again.
Is Something NOT Returnable to Chewy?
Sure.
The one merchandise that you’ll have bother returning to Chewy is prescribed drugs…extra on that immediately under.
All the pieces else could be returned.
So…Can I Return Prescription Medication?
Sure and no.
Chewy has a basic rule that prescription medicines are NOT returnable.
BUT….I’ve talked to a number of loyal Chewy customers who say that it is best to name the pharmacy group immediately at 1-877-977-3879 and ask for a return or alternate on pet medicines if wanted.
In lots of instances, Chewy will take again prescribed drugs, particularly in case you’re merely swapping out your pet meds for a special drug if the unique medication isn’t working.
Additionally, if Chewy messes up your prescription, or sends the unsuitable drug, they are going to undoubtedly assist you to return it for free of charge to you.
Can I Get an Trade As an alternative of a Return?
Sure.
When contacting Chewy, inform them you’d wish to alternate the merchandise relatively than get a refund and the rep will make it occur for you.
Can I Return a Used Canine Toy?
Sure.
This one blew me away.
I truly had a Chewy rep inform me you may certainly return a used canine toy if it doesn’t work out for no matter motive.
See Additionally: 9 Extremely Intelligent Methods to Save Cash at Walmart
How Do I Return One thing That Was a Reward?
If the reward was delivered on to you, you’ll want to achieve out to the person who purchased you the reward to allow them to course of the refund and order the merchandise you need as a substitute.
Equally, if the product was given to you as a present, and ordered below another person’s account, you received’t have the ability to make the return your self, you’ll want their assist to make a return or alternate occur.
Will Chewy Let Me Preserve Some Objects I Attempt to Returns?
Sure.
Usually instances once you attempt to make a return to Chewy they’ll let you know to maintain the merchandise or donate it to an animal shelter.
This appears to occur essentially the most typically on cumbersome/heavy gadgets because it’ll price Chewy extra in return transport prices than the merchandise is value.
See Additionally: Right here’s Why Amazon Lets You Preserve Some Objects You Attempt to Return
Can I Return Pet Meals After My Pet Dies?
Sure.
That is the place the Chewy return coverage will get kinda AWESOME and jogs my memory of the good customer support at Zappos.
From this Reddit thread, it appears Chewy will refund you the price of pet meals after you lose an animal and as a substitute of getting you come the meals, they ask in case you can donate it to a neighborhood animal shelter.
Fairly cool stuff, hats off to Chewy on this one.
What Does Chewy Do With the Objects Folks Return?
If the merchandise you come to Chewy is unopened they’ll merely place it again on the market on their web site.
If the product is used or opened they’ll both ship it again to the producer, donate it, or destroy it.
They at the moment do NOT promote refurbished merchandise or “opened field” specials.
Can Their Coverage Be Abused and Get Me Banned?
Maybe.
Whereas their return coverage appears very lenient, it’s secure to imagine that there can be repercussions in case you return too many gadgets over a given time period.
That is very true if the explanation to your orders is to try to rating free merchandise by Chewy telling you to maintain them once you attempt to return them.
Don’t abuse their return coverage as it is going to solely harm consumers down the highway as Chewy can be pressured to make coverage modifications.
How Do the Costs at Chewy Examine to Amazon?
On common, Chewy is a bit more costly than Amazon.
After doing about two dozen value comparisons, I used to be shocked that Chewy truly beat the Amazon value on a number of gadgets, particularly canine beds and cat toys.
Ask the Reader: What’s been your expertise with the return coverage at Chewy? Let me know within the feedback if I’m lacking any tidbits of data.
By Kyle James
I began Fairly-Be-Procuring.com in 2000 and have grow to be a client skilled and advocate writing about out-of-the-box methods to avoid wasting at shops like Amazon, Walmart, Goal and Costco to call a number of. I’ve been featured on FOX Information, Good Morning America, and the NY Instances speaking about my financial savings suggestions. (Study extra)