In 2020 and 2021, eating places confronted an onslaught of crises and shifting shopper expectations. Inside this atmosphere of fixed change, how do you make sure that your whole places are delivering a constant model expertise?
On Tuesday, April 5, be part of Quick Informal, third-party evaluation trade chief Steritech, for a fascinating dialogue about how your model can leverage this good storm to its benefit to understand vital enhancements in your total model expertise targets.
Throughout this one hour session, attendees will uncover:
- Why a interval of unprecedented labor challenges is an ideal time to re-establish a tradition of operational excellence
- Which buyer expertise areas it is best to concentrate on whenever you’re going through a staffing scarcity
- Why shifting shopper expectations current a chance to adapt on and off-premise methods
- The unseen advantages of operational and provide chain disruptions in figuring out areas for value enhancements
- The right way to eradicate execution, high quality, and efficiency gaps in the course of the rollout of recent processes and practices
Meet the audio system
Kimberly Hay
Sr. Director, Consumer Expertise
Steritech
Kimberly oversees relationship administration and buyer expertise execution for all of Steritech’s North American purchasers throughout a broad vary of industries. Her 25+ years of expertise in operations, expertise, shopper expertise, buying, and extra present her with a well-rounded understanding of the challenges in at the moment’s enterprise panorama.
Mike Justo
Sr. Director, Operations
Steritech
A 15+ yr Steritech veteran, Michael at the moment oversees U.S. Operations for the group, together with area operations, planning, and shopper program administration. His experience in program design and evolution is instrumental in persevering with to increase Steritech’s service and program choices to fulfill the ever-expanding wants of purchasers.
