Windfall will lean on know-how to assist recuperate from the monetary harm the COVID-19 pandemic wrought on the Renton, Wash.-based well being system, based on it administration group talking on the J.P. Morgan Healthcare Convention.
On the finish of Windfall’s most up-to-date third quarter on Sept. 30, the well being system recorded a $214 million working loss, with a decline in affected person admissions and improve in labor prices impacting its 54 hospitals and greater than 1,000 medical clinics.
Over the subsequent two years, interim Chief Monetary Officer Greg Hoffman mentioned the well being system plans to shut its six knowledge facilities—it closed one in 2020—in addition to migrate its whole well being system to a single Epic digital well being file and enterprise useful resource planning back-office instrument.
By centralizing this data, Hoffman additionally goals to automate back-office methods and use machine studying to observe supplier schedules to cut back burnout. Windfall has already began utilizing predictive analytics to tell its hiring. “Once we know that there is a sure attrition price, let’s get out forward of it and never await anyone to depart and start the hiring course of,” Hoffman mentioned.
He added that the corporate’s medical academy has been an awesome supply of expertise as properly. As extra sufferers transition to telehealth, Chief Medical Officer Amy Compton-Phillips mentioned the academy will assist ease staffing strain on the well being system. Windfall officers performed 1.7 million telehealth visits in 2020.
Windfall’s predictive analytics platform helped it precisely predict what areas would obtain a surge in instances as much as two weeks out. As soon as the well being system received a greater deal with on the information, it was in a position to shift assets to reply to a suspected improve in caseloads. For example, Compton-Phillips mentioned that within the spring treating 400 coronavirus sufferers pressured the complete system to close down. “Now, we’re as much as over 2500 sufferers with COVID, and we’re cooking alongside and caring for the group,” Compton-Phillips mentioned.
CEO Rod Hochman mentioned the well being system’s future will depend upon diversifying its portfolio, digitizing its methods and new partnerships—together with carefully watching workforce prices.
“Popping out of COVID, we realized virtualization of each administration and medical care is a chance to rethink how we use labor successfully,” Hochman mentioned. “We clearly perceive that until well being methods are in a position to cut back labor spend we’re not going to achieve success.”