Suppliers know they should enhance their digital entrance door to resist the monetary influence of COVID-19, however change can really feel dangerous, particularly with a lot uncertainty.
Experian Well being’s current affected person entry survey affords a glimpse of what sufferers hope the digital entrance door will appear like in 2021 and past. However what do suppliers see for the way forward for affected person entry? And are these views aligned?
Suppliers that supply essentially the most accessible affected person entry options in a post-pandemic world will safe better affected person satisfaction and loyalty.
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