The COVID-19 pandemic drove a bunch of modifications within the restaurant business, and plenty of of these can be with us for the foreseeable future. As eating rooms closed, these with drive-thrus slimmed down their menus to hurry up service and plenty of rearranged processes to adapt to staffing shortages.
One of many modifications many made to their operation was including curbside pickup as an extra service channel. As an alternative of coming inside or ready in an extended line on the drive-thru, prospects positioned their orders through a cell app, pulled into the restaurant parking zone, and waited for a restaurant worker to deliver the order to their automobile. Within the early days of the pandemic, in line with the Nationwide Restaurant Affiliation, 67% of restaurant operators added curbside pickup to their operations.
Curbside pickup has confirmed to be successful with prospects and is more likely to be a everlasting providing.
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