Dubai’s Roads and Transport Authority has achieved part one of many new era of integration companies to realize the imaginative and prescient of the (360 companies) coverage, aimed toward growing companies to be proactive, seamless, built-in, remotely accessible and automatic.
RTA has made intensive efforts to improve its service channels by encouraging digital adoption to allow self-service capabilities and make them extra accessible by way of widespread platforms such because the Dubai Now App.
RTA utilized the ‘Providers 360’ coverage via an in depth evaluation and evaluation of service maturity ranges over a three-year plan (2023-2025). This method is aligned with the grasp plan of the Normal Secretariat of the Govt Council of the Dubai Authorities.
RTA absolutely carried out the primary stage of the ‘Providers 360’ coverage, leading to enhanced, automated, versatile, and proactive companies. These enhancements have been unfold throughout six predominant companies: visitors companies, marine transport, infrastructure works companies, bus companies, and journey planning, funding companies.
The scope of the preliminary stage encompassed 20% of RTA companies. The second stage in 2024 will embody 40% of companies, and the third stage in 2025 is about to cowl the remaining 40% of companies.
The ’Providers 360’ coverage has positively impacted RTA’s service supply channels, notably bettering the shopper expertise in accessing companies. Three digital channels for service entry have been added to RTA’s platforms: the web site, cell functions in addition to the Dubai Now App, which stands out as one of many key shared channels for companies. RTA enabled digital cost choices for 46 sub-services via the Dubai Cost Gateway.
Moreover, the method to avail companies has been simplified by decreasing two steps from the checklist of buyer necessities to streamline the service provision from the shopper’s viewpoint. Additionally, the need for bodily visits to acquire companies via conventional channels was eradicated for over 90% of RTA’s companies, making them accessible by way of sensible channels solely.
The mixing of programs and companies with RTA’s authorities and personal companions, represented by 15 Dubai Authorities entities, 8 federal entities, and 53 personal entities, has led to a discount within the variety of necessities from prospects to entry companies by making use of their present info.
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